Information we collect
- Contact and order details you provide: name, email, phone, shipping address, and order notes.
- Payment is handled by our payment provider. We do not store your full card number on our systems. We only receive confirmation that payment succeeded or failed.
- Images you upload for custom prints, along with basic file details needed to produce your order (such as file name and print orientation).
- Basic technical information needed to run the website securely (for example, your browser type and general usage).
- Your email address if you join our newsletter.
How we use your information
- To process and fulfill orders, answer questions, and provide customer support.
- To calculate shipping options and arrange delivery with our shipping partners.
- To send order confirmations and updates about your order.
- To send news and offers only if you opted in — you can unsubscribe at any time.
- To keep the website working well, prevent fraud and abuse, and meet our legal obligations.
Sharing of information
- Our payment provider, so you can complete checkout securely.
- Shipping and delivery partners, so we can ship your order to you.
- Email providers we use to send order messages and, if you opted in, newsletters.
- We do not sell your personal information.
- We may share information if the law requires it, or to protect rights, safety, and security.
Custom print files
- Uploaded artwork is used only to produce your order.
- We keep your custom print files only as long as needed to make and deliver your order. After your order is marked delivered, files are automatically deleted within 30 days for your privacy and to limit how long artwork is stored.
- You are responsible for ensuring you have the rights to use any image you upload.
Cookies
- We use essential cookies so your cart, language choice, and signed-in account (if you have one) work properly.
- These cookies are needed for the site to function. We do not use them to build advertising profiles to sell to others.
Data retention & security
- Order records are kept as needed for customer support, accounting, and legal requirements.
- We take reasonable steps to protect your information. No online service can guarantee perfect security, but we work to keep your data safe.
Your rights
- Depending on where you live, you may have rights to access, correct, or delete personal information, or to ask us to limit how we use it.
- Contact us through the Contact page to make a request. We may need to confirm it is really you.
Contact
- For privacy questions, contact Lab86 via the Contact page on this website.
Lab86